Shipping policy

Shipping Policy

Last updated: [Insert Date]

Thank you for shopping with AUREVIA. We are committed to delivering your order as quickly and smoothly as possible.

Order Processing Time

All orders are processed within 2–3 business days (Monday to Friday, excluding public holidays).

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.

Please note:

  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During high-demand periods, order processing may take slightly longer.

Estimated Delivery Time

After dispatch, estimated delivery time is typically:

6–12 business days

Delivery times may vary depending on:

  • destination country
  • customs clearance
  • courier delays
  • peak holiday seasons
  • weather disruptions
  • local delivery carrier performance

Shipping Locations

We currently ship to:

  • United States
  • United Kingdom
  • Canada
  • Australia
  • New Zealand

If your country is not listed at checkout, we may not currently ship to your location.

Shipping Fees

Shipping charges will be calculated and displayed at checkout before payment is completed.

We may occasionally offer free shipping promotions.

Order Tracking

Once your order has shipped, you will receive a tracking number via email (if tracking is available).

Please allow 24–72 hours for tracking information to update after shipment.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

We are not responsible for delays, failed delivery, or lost packages due to incorrect or incomplete shipping details provided by the customer.

Delayed Deliveries

While we aim to deliver within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control, including:

  • customs inspections
  • courier operational delays
  • severe weather
  • peak seasonal demand
  • carrier disruptions

We appreciate your patience and understanding in such cases.

Lost or Missing Packages

If your order appears lost or has not arrived within a reasonable timeframe, please contact us at:

support@[yourdomain].com

We will work with the shipping carrier to investigate and assist in resolving the issue.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with:

  • your order number
  • clear photos of the damaged item and packaging

We will review the case and assist accordingly.

Contact Us

For shipping-related questions, please contact:

support@[yourdomain].com